Privacy policy

This privacy policy (the “Privacy Policy”) explains how Mikiz (the “Company”) collects and uses personal information belonging to users who access and use Company’s website (the “Website”), mobile application (the “App”) and any other platform belonging to the Company that contribute to access the services provided by the Company (collectively, the “Services”).

The Privacy Policy has been compiled to better serve those who are concerned with how their personal data or information is being used online. Personal information is defined as information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our Website and App.

1. What kind of personal information do we collect from the users that visit our Website or App?

We collect the information requested for registering your account (First name, last name, date of birth, email address, telephone number) and for ordering your keys on our App (picture of your keys, , address details). We can also collect information you send us when contacting us for any query or question you decide to share with us. Overall, we collect all information useful for accessing our Services and for easing your transactions.

However, we do not collect information related to your payment method such as credit card number, security codes, expiry date, etc. This information is collected and stored by our third party payment processing company and is governed by the privacy policy and terms and conditions used by that third party.

2. When do we collect information?

We collect information from you when you fill out a form or enter information on our Website or App.

3. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication on our Website or App, or use certain other site features, for the following purposes:

- to process the transactions related to the Services

- to provide appropriate access to the Services

- to improve and personalize the Services and to develop new ones

- to send periodic alerts and notifications related to our services and our corporate developments

- to participate in marketing activities such as market research surveys, targeted advertising

- to produce statistics

4. How long do we keep your information?

We will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

5. Who we share information with?

The information collected is not made public. However, we may, share some information with :

- Our partners, service providers and any other person who undertakes various activities to support our Services. This includes offshore website and application support, hosting providers and market research companies.

- Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

- Third parties who undertake various activities to support our Services. This includes offshore website and application support, hosting providers and market research companies.

- If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.

- Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.

6. How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorized transactions entered into using your name and password.

7. Do we use cookies?

We use cookies for our Website and App with the main purpose of improving your browsing experience and to make it more user-friendly, and they do not damage your computer or mobile phone.

The information collected by the Cookies enables us to improve our software by estimating numbers and patterns of use, the suitability of the website and App to the individual interests of the users, quicker searches, etc.

On occasion, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.

8. Third-party links

Our Website and App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by the Company.

If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

9. Google advertising

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

10. What are your rights?

The accuracy of personal information uploaded to the Website and/or the App is solely your responsibility.

You have the necessary technical tools on the App to change, update or delete any information that concerns you.

You have the right to access, rectify, delete, request the portability of your personal information and restrict the processing of your personal information. You have also the right to object to the processing of your personal information for legitimate reasons and to contact the Company to define instructions for the processing of your personal information after death.

In order to exercise these rights, the User must write to stating the purpose of your request and your contact details.

11. Changes to the privacy and cookies policy

We may amend the information contained in this privacy and cookies policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform, or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality.

In any case, we suggest you to review this privacy and cookies policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.