FAQ's

Some things you might want to know...
What is MiKiz?
MiKiz is fundamentally transforming how people access and manage their keys, providing a safe and convenient way to copy and share keys and solve frustrating lockouts. Mikiz has a mobile application that enables customers to safely scan and save a digital copy of their key and order copies shipped to their door. Mikiz was founded in 2017.
What type of keys can I copy?
MiKiz supports the majority of key types including home, office, mailbox, padlock in our mobile app. Want to know if your key is supported? Email or call or text us and we’ll let you know!
How does the MiKiz app work?
The MiKiz App allows you to digitally scan keys from your mobile device. If you ever get locked out, you can order a quick key delivery and a copy of your key will be delivered to your door or your preferred address you can also collect your key from our locksmith. You can also share keys with family/friends and mail order physical duplicates.
Is it accurate?
Using advanced robotics to make your duplicates, the MiKiz application is significantly more accurate than most hardware stores and locksmiths.
How much does it cost to download the application?
Download of the App is completely free. The cost of saving and storing of keys is available on the APP
What should I do if my key doesn't work?
Please contact MiKiz Customer Support by phone or text toll free. MiKiz has a 100% refund policy.
How fast is shipping?
We provide different options for shipping:
Quick delivery: Delivering the key in less than 60 minutes!
Postal Delivery:If you place an order for a regular key by 9 AM ET on a weekday, we’ll ship it out that same day. The Postal Service delivers mail in 2-5 business days.
If you place an order for a 3D printed key, it will take 1-3 weeks for 3D printed keys. These keys take longer to ship as they are all custom printed and require individualized design work. Note this only applies to 3D printed keys, not regular keys.
What if I don't want to ship a key to my home address?
We take every effort to protect your key during the shipping process. We ship all keys in plain, discrete, generic envelopes and do not list our name or branding to ensure that nothing about the contents could be discerned from the packaging. For additional security, you can have your key shipped to your office, PO Box, or a trusted neighbor.
Is it secure?
MiKiz is the most convenient and secure way to duplicate keys. Like an ATM, all transactions are recorded to provide an added layer of security. Our mobile app requires keys to be scanned on both sides on a white paper background from 4" away to prevent "flyby" scans of your keys. We provide real-time notifications any time new activity occurs on your account so you can monitor and manage the security of your keys. When ordering keys, we store only the necessary personal information on file and keep no information which could be used to link your key with a location or lock. If you have any additional questions regarding security, contact us!
How do I share keys?
Once a key is successfully scanned and stored, you can easily share with family or friends using our mobile app. Simply access the key you wish to share on your digital key chain and tap the “share” button. You will be prompted to submit the recipient’s email address. We will send you an email confirmation upon sharing a key and another email when the recipient has accepted the key or ordered a copy of the key. Please note, once a key is shared, it cannot be deactivated, so we encourage you to only send keys to people you trust. If you have sent a key in error, contact us here.
How do you protect my personal information?
We use commercial grade security to protect your key data. Additionally, we do not store any personally identifiable information except for an email address and password. We do not store your credit card information on our servers. That information is stored with our credit card processor, who uses encryption, SSL, HSTS, and is PCI Service Provider Level 1 certified, the most stringent level of certification available.
What is MiKiz?
What type of keys can I copy?
How does the MiKiz app work?
Is it accurate?
How much does it cost to save a key?
What should I do if my key doesn't work?
How fast is shipping?
What if I don't want to ship a key to my home address?
Is it secure?
How do I share keys?
How do you protect my personal information?